Companion & Homemaker Assistant Services

In an effort to provide the highest quality of care to our clients and their families, CHAS home care sends out a satisfaction survey to all those receiving our service. The feedback from these surveys is used to determine our clients' satisfaction with CHAS. All areas of service are evaluated beginning from the clients first contact with our company, through the level of satisfaction with the caregiver and our problem resolution skills. The following statistics were compliled based on 100 surveys. We at CHAS are pleased to present this information to the community.

Did the representative take the time to explain our services and answer your questions?
Yes: 92% No: 1% Unmarked: 7%

Was your request for a caregiver staffed within the time you needed services?
Yes: 98% No: 2% Unmarked: 0%

Has the caregiver been dressing appropriately and professionally?
Yes: 97% No: 2% Unmarked: 1%

Please rate the caregivers communication with you.
Very Clear: 87% Somewhat Clear: 5% Not Clear: 1% Unmarked: 7%

In your opinion, the caregiver has been performing their duties:
Unsatisfactory: 1% satisfactory: 27% Excellent: 70% Unmarked: 2%

If you have called the office to resolve a situation regarding a caregiver, was it corrected promptly and to yoour satisfaction?
Yes: 33% No: 4% No Issues To Report: 63%

Would you provide a reference for your caregiver(s) if future clients request a reference check?
Yes: 87% No: 4% Unmarked: 9%